Sr. Desktop Support Technician

Job description

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose: Coordinates troubleshooting on complex technical issues and coordinates their resolutions. Acts as a Level 3 escalation resource. Essential Functions: - Identifies, researches and resolves level two and level three issues acting as a SME in some cases. - Provides two factor token support - Provides iPhone and MiFi support - Participates in the technology portion of the employee/contractor onboard process. - Works efficiently utilizing a ticketing system that...