Customer Care Representative (NC1027) - Hawaii Island

Job description

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package. Posting End Date: at 11:59PM HST BRIEF POSTING DESCRIPTION: The P CH CUSTOMER CONTACT CENTER Department of the P CUSTOMER RELATIONS Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt) JOB FUNCTION: Provide support to customers by servicing their various inquiries through multiple channels such as phone, fax, US Mail, face-to-face, online and self-service channels, including but not limited to general service requirements, billing inquiries, payments, deposits, and other related customer service matters for various products and services. Analyze accounts to make decisions and complete transactions that resolve customer inquiries on...