Real-Time Operations Controller

Job description

Job Title: Real-Time Operations Controller Job Category: Intelligence: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: Continental US: - * * The Opportunity: The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am). Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution. Responsibilities: Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy. Support system testing after upgrades and during maintenance activities Monitor system performance to be able to respond to event notifications and determine courses of action Coordinating with other...