Client Experience Manager

Job description

Job DetailsJob Location: VISTA, CA 92081Position Type: Full TimeSalary Range: $85,000.00 - $110,000.00 SalaryJob Purpose: As the Client Experience Manager your role will be to plan, coordinate, and manage the activities and metrics of the department while continuing and support the team to deliver exceptional client experience, satisfaction and grow long-term client relationships. Uphold our CX Mission Statement: NuFACE is the beauty tech leader, providing personalized, worldwide, best in class client experience, any way our clients want to connect, 365 days per year with 24-hour resolution times. Essential Functions: Responsible for managing the day-to-day functions and operations of outsourced Client Experience Agency Ensure superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved Proactively identify client needs and potential internal issues impacting client satisfaction Work closely with cross-functional teams to identify customer pain points, resolve product and technological issues, and improve the overall client experience Provide guidance and mentorship to each CX team member Serve as escalation point for the...