Customer Service Advisor with Hungarian

Job description

Customer Service Advisor with Hungarian Michelin is hiring!: - - - - - - - - - - - - What we’re looking for: - Advanced level of Hungarian and English; - Minimum 1-2 years of experience in Customer or similar roles; - Organizational and multitasking ability; - Attention to detail; - A good team worker and Customer-oriented approach; - Strong knowledge of Microsoft Office package (especially Excel); What will you do: Manage Order & delivery - Captures, records and commits customer orders according to customer needs, agreement and defined service level; - Proposes product alternatives in case of phase-out or shortage - If relevant, optimizes, plans and coordinates the delivery with customers and partners. Monitor Execution: - Handles customer orders portfolio and monitors execution; - Liaise with the relevant partners to ensure on-time deliveries and service commitment; - Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer - Informs and follows up with customers. Manage Request: - Captures customer’s requests & claims; - Analyses and provides issue resolution or appropriate answer...