Front of House Receptionist - Regis Hse, London

Job description

Purpose of the Role Overall, Purpose/Aim: Regis House hosts a contemporary reception space, with multi-occupied floors and the expectation of a warm welcome for all guests and visitors. The main purpose of the role is to lead on the front of house customer experience within this property acting as the main point of contact for all customer/stakeholder enquiries onsite. You will be a customer service professional, leading with a positive and inspiring personality, demonstrating a positive approach with strong communication skills to manage the expectations of occupiers on a daily basis, including reporting of building matters to the PM team. You will create a community within the building, focusing on engagement and events/activations as well as consistently exceptional service to form a lasting positive impression to all. Key Responsibilities: Act as the first and main point of contact for all visitors, occupiers and other key stakeholders onsite. Deliver a luxury five-star welcome within the reception lobby for all visitors, building occupiers and stakeholders Ensure the reception area is maintained to a high standard, kept clean, tidy and welcoming to all visitors and occupiers,...