Customer Care Associate with German or Italian - Sensitech

Job description

Role: Customer Care Associate with German or Italian - Sensitech Location: Prague Contract type: full time About Carrier: At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way. Join us and we can make a difference together. About the role: The Customer Care Associate acts as the central liaison between customers and internal departments — a key connector ensuring a smooth customer experience from onboarding through post-sales support. Like the “spin in a web,” this role coordinates across multiple departments, balancing customer’s needs with our internal process to deliver efficient and professional service. The role aligns with the company’s overall goals, such as ensuring on-time delivery, maintaining a high Net Promoter Score (NPS), and continuously improving customer satisfaction and operational excellence. Benefits: We are committed to offering competitive benefits programs for all...