Seasonal Customer Service Rep

Job description

JOB SUMMARY: The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of the customer service team, you will embody the qualities of an athlete, furnishing our clientele with clear, precise, and knowledgeable information regarding the products offered by WinCraft. Our personalized service approach will be characterized by friendliness, individual pride, and a mindset focused on making business interactions effortless. ESSENTIAL JOB FUNCTIONS: - Manage a high volume of daily customer phone calls and emails with professionalism. - Assess and address customers’ needs to ensure satisfaction. - Accurately input all assigned orders into the system, striving to meet or exceed daily Key Performance Indicators (KPIs) for customer satisfaction. - Review and resolve relevant holds and late order reports daily. - Update orders as necessary for price adjustments and shipping dates, maintaining accurate records in the system. - Handle customer complaints within company policy, offering appropriate solutions and ensuring follow-up for resolution. - Maintain records of cus...