Italian Speaking Customer Support Specialist - Digital Advertising

Job description

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere! Responsibilities: - Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications. - Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise - Content Compliance: Provide responsive phone and email support for advertisers using review and related services. - Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting. - Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process. - Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements. - Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment. Requirements: - C2 level of Italian and...