Service Centre Analyst (IT)

Job description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description: As an IT Support Analyst, you’ll play a key role in delivering responsive, high-quality IT support across the University. You’ll manage and resolve service requests and incidents (Tier 0–2), while coordinating with specialist teams for more complex issues. You’ll act as a trusted first point of contact, ensuring timely resolution, clear communication, and a seamless support experience for our clients. What you’ll be doing: - Provide frontline customer service support to teaching staff and students, ensuring issues are logged, communicated clearly, and resolved or escalated in a timely manner to maintain a positive learning experience. - Provide...