Product Support Specialist

Job description

Sandvik Rock Processing Solutions Sandvik Rock Processing Solutions is responsible for the sales and manufacturing of hydraulic attachments in the North American market. Position Overview: This role supports the sales, service, and technical operations of hydraulic attachments, with a primary focus on demolition tool industry products. The position requires strong mechanical aptitude, customer engagement, and collaboration with internal teams and external partners. This role will require occasional travel to support customers, dealer networks, training, and field operations. Key Responsibilities: - Support the sales of hydraulic attachments across the North American market - Focus on demolition tool product lines - Provide technical support and product warranty assistance - Promote and support customer rebuild and renewed hammer programs - Participate in product and technical training programs - Assist in new product testing and development initiatives - Maintain direct communication with dealer networks and end-user customers - Collaborate with customer service and technical service departments - Analyze and document product condition, defects, and opportunities for continuous imp...