Technology Support Specialist

Job description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Senior Support Specialist, Data Center Operations Engineer, your mission is to support the day-to-day technology operations of JPMorgan Chase mission critical data centers. In this role you will maintain operational stability and handle customer requests while working on shifts to support the 24x7 operation. You will be responsible for installing and configuring enterprise class technology hardware, troubleshooting hardware and network issues, maintain change control process in the data center, and support 3rd party vendor activities. As a Technology Support Specialist with JPMorgan Chase Corporate Data Center Services (DCS), you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction. Job responsibilities: - Provides basic first-l...