Software Support Analyst II (Bilingual)

Job description

Description Management Controls Inc. (MCi) is looking for an experienced Support Analyst to join our Customer Support team. In this role, you will provide Level 2 (L2) application and technical support, within Service Level Agreements (SLAs), in a high-volume environment on MCi Suite of Products. The business is privately held, has been around for 30+ years, services most of the Fortune 100, and is experiencing exponential growth, which will last into the next decade. In addition to the normal tech company benefits like stocked kitchens, an in-house gym, bonuses, and flexible PTO, the company also offers 100% paid healthcare. If you want to work in a place that takes care of you and those you love, values creativity, learning, and individual contribution, think about joining the team. Written and verbal bilingual English and Spanish is a requirement for this position. Management Controls is headquartered in Houston, TX. This position is working in the Houston office on a hybrid schedule 3 days/week. This position is not eligible for sponsorship or relocation. Duties and Responsibilities: - Support multiple customers by investigating and resolving MCi product-related applications an...