Contact Centre Support Specialist, Scotia iTRADE - Toronto, ON

Job description

Requisition ID: 251884 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job: As a member of the Trading and Service Team, Contact Centre Support Specialist works closely with partners assisting with timely callouts to client and inhouse investigations received from the phone reps and partners alike. The Contact Centre Support Specialist will provide prompt, accurate and high quality professional service, while ensuring that call quality standards are met and that a high level of client focus is always demonstrated. The Contact Centre Support Specialist is also responsible for identifying trends for coaching/training opportunities as well as co-facilitate rollout of training material to the phone reps. The incumbent will proactively adhere to the business line strategy of promoting a client focused culture, directly contributing to the overall success and profitability of the business. Education: - Responsible for resolving client inquiries efficiently and effectively, maintaining and surpassing Scotia iTRADE service standards and striving to achieve First Call Resolution by: - Responding independently to telephone inq...