Technology Support Lead

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in JP Morgan Chase's Wealth Management's Field Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. You will play a key role in incident management, operational governance, and program delivery, promoting a culture of accountability, risk management, and cross-functional collaboration to achieve measurable improvements in application uptime, operational efficiency, and service quality. Job responsibilities: - Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm - Execute policies and procedures that ensure operational stability and availability - Monitor production environments for anomalies, address issues, and drive evol...