Front Desk Agent

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary: The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Desk Manager. The Front Desk Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Front Desk Agent is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description: DUTIES AND RESPONSIBILITIES: - Deliver on the promise of Sonesta Service in all interactio...