Customer Service Supervisor - Sydney Airport

Job description

Summary: We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Sydney Airport . The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner. Responsibilities: Qualifications: - Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers. - Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner. - Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained. - Support the Branch Manager with fleet and facility maintainance, compliance and control - Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred) - Ex...