Membership Services Specialist

Job description

Overview The Membership Services Specialist is responsible for supporting the rapidly changing needs of day-to-day operations within Deposit Services and Electronic Funds Transfer (EFT). This individual will possess deep knowledge and aptitude to support deposit related requests, secondary review, and EFT transactions. The variety of responsibilities within this role requires the individual to be able to proficiently shift from one task to another between Deposit Services and EFT departments with ease and little direction. Responsibilities: Cross-Departmental Operational Excellence and Delivery: - Be knowledgeable of Membership Services products and services to accurately support the processing of deposit related requests, secondary review, and EFT transactions. To include and not limited to: Form Requests, Electronic Payments (ACH, Wires, Mobile Deposit, ITM), Report: monitoring, investigation, and completion. - Be effective in Membership Services processes, technically proficient, and compliance minded. - Efficiently and accurately resolve member inquiries by troubleshooting issues through use of tools and resources. - Be confident with working in the gray in creating solutions c...