Customer & Vendor Operations Specialist

Job description

We are seeking a detail-oriented and proactive Operations Specialist to support the daily execution of operational processes related to vendor coordination, procurement, and fulfillment. This entry-level position is ideal for someone looking to launch a career in business operations, supply chain, or logistics. You’ll work cross-functionally with teams such as Procurement, Fulfillment, Online Sales, and Inventory Management to ensure smooth workflows and consistent delivery performance. What You’ll Do: - As an Operations Specialist, you’ll play a critical role in ensuring that vendors, orders, and internal systems stay aligned. - Submit purchase orders (POs) to vendors, monitor fulfillment status, and follow up on delivery timelines - Track shipments and resolve issues related to vendor delays, fulfillment gaps, or inventory discrepancies - Escalate issues to internal stakeholders when vendors are unresponsive or performance falls below expectations - Process and track Return Merchandise Authorizations (RMAs) and ensure resolution with vendors - Maintain accurate order, vendor, and fulfillment records within internal systems and databases - Collaborate with Procurement and Inventor...