Technology Support Lead - People Management

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead at JPMorganChase in Corporate – Infrastructure Platforms Data Center Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems. This experience will will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities: - Ensures a stable, reliable operation of the data center environment - Leads a team of technologists providing 24x7 on-site support in two of the Firm’s critical data centers - Manages a team of full‑time employees across both sites, including performance management, development planning, and coaching - Oversees contractors and vendor performance supporting site operations - Serves as a key escalation point for operational incidents, customer engagement, and strategic site initiatives - Provides senior operational leader...