Connected Solutions Consultant

Job description

Job Purpose This position is responsible for representing altafiber's brand equity in a retail setting, as well as through outbound calling, with a high level of quality service that exceeds our customer's expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the systems and processes that support them. The Connected Solutions Consultant is the personal representative of altafiber to every customer who comes into the store as well as over the phone through outbound calling. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the altafiber customer. Essential Functions: - Provide high quality service to all altafiber customers and potential customers that enter or call the store - Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services. - Initiate and obtain sales through lead lists while meeting productivity metrics - Effectively multi-task between account management, providing feedback to customers responses, offering s...