Table Games Supervisor

Job description

POSITION SUMMARY: The employee in this position is responsible for providing superior service to both internal and external guests. The floor supervisor is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of guest service according Isle of Capri Casino standards, while maintaining the integrity of the games. This position is responsible for learning and communicating the various policies and procedures required of the Table Games department staff. JOB DUTIES AND RESPONSIBILITIES: The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Assumes overall responsibility for the effective gaming service activities for an assigned area. Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the even...