Vice President, Account Management and Business Development

Job description

Job Description Forward Air is hiring a Vice President, Account Management & Business Development to build and lead our Account Management organization while driving strategic revenue growth within our existing customer base. This executive is accountable for customer retention, revenue realization, account expansion, and strategic business development, ensuring long‑term customer value and sustainable growth. This role is designed to protect and grow existing revenue, stop churn, and drive post‑sale expansion—while partnering closely with Sales to support complex commercial opportunities, renewal strategy, and customer‑led growth initiatives. The VP will enable Sales to focus on net‑new acquisition while Account Management owns expansion, penetration, and long‑term customer success. You will lead a cross‑functional team spanning onboarding, contract realization, customer health, renewals, and expansion strategy—ensuring every dollar sold is earned, retained, and grown. You will also support the VP of Sales with sales collateral, executive presentations, and customer‑specific growth strategies that position Forward Air competitively in the market. Core Responsibilities & Duties: -...