Associate Director, Account Management

Job description

Job Description This position sits within National Contract Ops & Supply Chain (NCOSC), which delivers best-in-class, end-to-end services aimed at providing affordable patient access, insightful customer experiences, and enriching employee experiences for IAM Contract Management, Service Agreements, Account Management, and Channel Strategy lifecycles. The Integrated Account Management (IAM) Team manages direct account and contract responsibility across the entire US health care system for our Company's commercial and government business. The Customer Manager (CM) acts as a unique and critical connection point in this dynamic environment to bridge field and internal stakeholders for the purpose of reaching mutually beneficial customer contracts. In close partnership with the designated Account Executive (AE), this role relies on deep customer knowledge, close collaboration with internal stakeholders, and analytical acumen to serve as the internal-facing customer advocate. The CM will focus on managing the end-to-end contract lifecycle from development through implementation in coordination with field personnel for select accounts. Incumbents in this role must have advanced proficien...