Patient Ambassador - Evangelical Hospital - Per Diem

Job description

Per diem (as needed) General Summary: Provides premier customer service greeting and screening of guests, gives appropriate information, way finding or assistance according to the WellSpan Health System policies and procedures. Duties and Responsibilities: Essential Functions: - Proactively approaches & greets all guests to provide an exemplary first impression that fosters an inclusive and welcoming environment. - Ascertains guest’s needs. Takes appropriate screening action or provides appropriate information, direction, transporting and escorting as requested and according to established policies and procedures. - Listens carefully and is sensitive to the needs and wishes of all guests. Treats all guests with dignity and respect. - Enters and/or retrieves data from established computer systems using knowledge of various computer software applications. (Epic) - Answers telephones, routes callers, takes messages and provides routine information to callers. Responsible for providing patient room assistance and providing patient lists to community spiritual leaders - Always communicates in a way that supports patient confidentiality. - Continuously observes/maintains the assigned are...