Contact Center Manager

Job description

101573 15 North Drive SE, Acworth, Georgia 30102 TruGreen accepts applications on an ongoing basis. Job Description: TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview: Manages first line supervisors responsible for managing the day-to-day operations of a team of contact center sales representatives that make inbound and outbound contact with customers. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets products/service standard and exceeds quality standards. Responsibilities: Develops sales program and strategies ensuring efficiencies, quality of service and customer retention Assigns work, appraises performance, rewards and disciplines associates Track and maintain accurate performance records by teams, projects, programs, and business lines Manages sales floor to ensure production and...