Customer Service Advisor

Job description

Customer Service Advisor - Salary - £26,700 This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers through their service or claims journey and ensuring they feel confident they’re in safe hands at every stage. This is a hybrid role where you will spend 50% of your time in the office In Liverpool. We’re one of the UK’s leading insurance providers, working in partnership with Motability Operations to support more than 800,000 Motability Scheme customers across the UK. Our work helps deliver worry‑free motoring and peace of mind, providing a vital lifeline that enables customers to stay mobile and independent A bit about the job: Acting as the first point of contact for insurance customers via inbound calls Providing clear guidance, reassurance and support throughout service or claims journeys Recognising and responding appropriately to customers who may be vulnerable Using multiple systems confidently to manage customer enquiries accurately and efficiently Working towards individual and team performance targets while maintaining excellent customer outcomes Skills and experience we’re looking for: A professional and articulat...