Assistant Resident Service Manager - The Cavalry, Arborfield, Reading

Job description

Purpose of the Role To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley – The Cavalry has a total of 220 apartments across the two schemes. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development. Key Responsibilities: · Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time · Coach, train, develop and engage site team members · Reporting building issues to the relevant member of the team · Clear communication of important information, ensuring appropriate channels are used · Responding to rental enquiries, booking in and conducting viewings and agreeing offers · Completing all applicant vetting in line with Savills procedures · Processing offers and completing all tenancy documentation · Provide first class customer service to residents · Organising and running tenant services via third parties and in house · Ensuring up to date resident communicatio...