Retention Associate II Merchant

Job description

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Retention Associate II Merchant to join our ever evolving US Direct team and help us unleash the potential of every business. What you’ll own as a Retention Associate II Merchant What you will be doing: You will be striving to make a positive revenue impact across all lines of business, while providing merchants a best-in-class customer experience. Reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risks. This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish intrinsic value with all our relationships. You will work with our existing merchants on upselling the company's products and or services You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments Providing a best-in-class merchant experience is a key component of this role Establish future merchant projects and qualify new opportunities You will work closely with Interna...