Technical Support Agent

Job description

Join Telavox as a Technical Support Agent 🔎💻 At Telavox, we’re looking for a technically skilled Support Agent to serve as the first point of contact for our customers, combining customer service excellence with strong technical troubleshooting skills. Our customers range from small businesses to large Enterprise clients, which means the technical complexity and expectations vary greatly. In this role, you won’t just answer questions; you’ll investigate issues, identify root causes, and guide customers through technical solutions while ensuring a high-quality support experience from start to finish. If you enjoy troubleshooting, understanding how systems work, and working in a fast-paced technical environment, this role is for you. This position is based in our Malmö office, where you’ll join a collaborative team that continuously shares knowledge and develops technical expertise together. About the job: In this role, you will work closely with the support team lead on more difficult technical customer cases. You need to have strong social and technical skills. You will also help out on the support line to give support to our customers. You are responsible for troubleshooting, reso...