Member Services Representative

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Why Planet Fitness? Each of our employees receive: - Complimentary Back Card Membership - Company Facilitated Training - Advancement Opportunities - Rewards and Recognition Programs Essential Duties and Responsibilities: - Greet members, prospective members and guests, providing exceptional customer service. - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elev...