Telephone Assistant

Job description

Telephone Assistant – Birmingham Office We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office. This is a full-time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible providing exceptional service to our clients. Requirements of the role: answered promptly and to meet set KPIs existing clients in a professional manner accurate messages the IT team out general administrative duties when required - Take inbound calls and ensure all calls are - Answer all inbound calls from prospective and - Screen telephone calls, taking relevant and - Accurate data entry - Liaise with other departments - Report technical issues impacting service to - Assist the wider support teams and carrying - This is an office-based role Personal qualities required: oral and written communication skills and professional telephone manner t...