Sr. Service Desk Technical Support Specialist

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! This position is responsible for providing the highest quality hardware and software support to all FLEETPRIDE locations and employees. This position will be a member of the IT Services Group and report to the Manager of IT Support Services. The primary duty is to handle incoming queries and help with requests from all end users, either via email or over the phone. The candidate will be responsible for taking detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. In addition this person will be considered a (SME) Subject Matter Experts for most if not all IT Functions or Processes. This person will be highly technical and will provide a higher level of technical support to issue were other analyst are unable to resolve or in cases were vendor involvement is required. This person will attempt to duplicate problems and define root causes, using product designs...