Supervisor Quality Assurance - Memphis
JTEKT Corporation · Memphis, Tennessee, US
TITLE Supervisor – Quality COMPANY Koyo Bearings North America DEPARTMENT Logistics/Warehouse LOCATION Memphis, TN CLASSIFICATION Exempt REPORTS TO DC Manage...
Job description
TITLE Supervisor – Quality COMPANY Koyo Bearings North America DEPARTMENT Logistics/Warehouse LOCATION Memphis, TN CLASSIFICATION Exempt REPORTS TO DC Manager - Day Shift Summary/Purpose The Quality Supervisor supports the quality department, internal issues, and customer warranty analysis. This position assists with the planning, supporting and coordination of quality assurance programs. Leads Quality improvement initiatives. Essential Duties and Accountabilities (General): Completes detailed customer issue reports within required timeframes. Build customer rapport on responsiveness and support. Supervisory Responsibilities • This position has supervisory responsibilities. - Assures completion of appropriate quality planning and implementation of established control plans - Assists with updating Control Plans and PFMEA as needed - Initiates investigation of customer complaints regarding quality and ensures appropriate action and customer satisfaction. - Track and communicate customer quality requirements - Continually increase “quality awareness” in all associates - Assist with analysis of organizations’ overall performance against goals set for Key Process Indicators - Assist wit...