Risk Mitigation Experts (All Genders)

Job description

THE ROLE & THE TEAM: As a Risk Mitigation Expert, you’ll play a key role in safeguarding both our customers and Zalando from financial, legal, and reputational risks. You’ll be part of a specialized team that handles the final assessment of complex and sensitive customer cases — typically those that have already passed through earlier support tiers and now require expert judgment due to elevated risk or unresolved complexity. These cases often involve critical topics like fraud prevention, GDPR compliance, and data privacy concerns. Your work will involve in-depth investigations, sound decision-making (sometimes outside standard processes), and the use of specialized tools and information sources. You’ll collaborate closely with expert stakeholders across Fraud Prevention, Privacy Law, Corporate Communications, and more — ensuring that each case is handled with the utmost care and responsibility. This role calls for precision, discretion, and a strong sense of integrity to help maintain a secure and trustworthy environment for all. INCLUSIVE BY DESIGN: At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by...