Access Associate (Full-time, Days)

Job description

Job Title: Access Associate Department: Labor and Delivery Location: Rochester General Hospital, 1425 Portland Ave. Rochester, NY Hours Per Week: 36 Hours Schedule: Monday - Sunday 7AM - 7:30PM and 7PM - 7:30AM rotating SUMMARY: In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs. RESPONSIBILITIES: - Manages incoming calls while providing necessary information. - Greeting of patients and/or their representatives and providing direction as needed. - Scheduling and/or prescheduling patient appointments. - Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. - Identification of services where no p...