Client Care Specialist - Farm Services

Job description

Purpose of the role The Client Care Specialist – Farm Services role is a customer-focused position responsible for providing efficient service and administrative support to our farm clients and veterinarians. It requires considerable organisational and multi-tasking skills, and a passion for rural life. This role is important, because although our patients are animals, all of our clients are people. Having an exceptional client experience is critical for the success of the business, and taking care of people is just as important to our mission as taking care of animals. The provision of service to our farm clients requires a unique skills set, balancing compassion and thoughtfulness for the clients’ needs, with confident and assertive communication to protect the welfare and efficiency of our veterinary team. Attention to detail and the ability to multitask are also critical, as the outputs of their farm data services are essential for the veterinarian and farmer to make informed decisions regarding farm and animal health management. The key responsibilities of the role are: - Deliver memorable customer experiences, compassionate support and assistance to clients on the phone and w...