Customer Success Manager (CSM) – Smart Containers

Job description

Join Us as a Customer Success Manager (CSM) – Smart Containers & Supply Chain! Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we’re seeking a highly skilled Customer Success Manager to drive adoption, growth, and long-term success for our Smart Containers line of business. Why You’ll Love Working Here: As a key member of ORBCOMM’s International Sales team, you’ll act as a trusted consultative partner, deeply embedded within the client’s organization to understand their structure, priorities, KPIs, and decision-making processes. Your mission: help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement. This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth. Enjoy a hybrid schedule —combining a strong on‑site presence in Geneva with flexibility for remote work. Candidates may be based in Geneva or nearby are...