Planning & Demand Specialist

Job description

Summary Press space or enter keys to toggle section visibility Location: London: Job Family: Commercial: Job Type: Full Time: Posted Date: 29-May-2026 Ref #: 71925 We are seeking a highly analytical, organised and detail-oriented Planning & Demand Specialist/ Business Analyst to join our Customer Planning & Demand team. This role will be pivotal in shaping how we plan, prioritise, and deliver customer communications across channels, ensuring that every interaction is timely, relevant, and aligned to business goals. The successful candidate will combine strong analytical skills with commercial acumen and customer-first thinking to optimise contact strategy, reduce friction, and enhance customer experience, while managing varying priorities between stakeholders and the lifecycle squads. Who we are: At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys. Join us and...