Trust & Safety Commercialization Operational Product Associate - Payments - Senior Associate

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Trust & Safety, you are responsible for accelerating product pipeline, increasing customer adoption, and supporting a seamless product onboarding experience, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction. Job responsibilities: - Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team - Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs - Considers and plans for upstream and downstream implications of new product features on the overall product experience - Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide...