IT Operations Intern

Job description

ESSENTIAL JOB FUNCTIONS: Acquisition & Deployment: Implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision Operational Management: · Process in-person IT services to ensure courteous, timely and effective resolution of end user issues · Process incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues · Process site-specific IT services manager incidents and tasks to ensure courteous, timely and effective resolution of end user issues and broader GIS projects · Assist with site-specific IT projects as well as broader GIS projects/tasks · Deploy, monitor, maintain, update and support IT systems, including PC, tablet and telephony hardware, operating systems, software and peripherals · Practice asset management for IT hardware, software, and equipment · Establish and maintain regular written and in-person communications with the organization’s end users regarding pertinent IT activities · Reads, understands and is committed to conducting business in accordance with Albany International’s Business Ethics Policy. Al...