Customer Success Officer - CV
Trilogy Care · AU
About CareVicinity CareVicinity is a fast-growing Start-up platform connecting care workers with people who need support. We're building something that genui...
Job description
About CareVicinity CareVicinity is a fast-growing Start-up platform connecting care workers with people who need support. We're building something that genuinely matters and we're looking for someone who knows how to make customers feel heard, helped, and confident, every single time. We're not looking for someone from the care industry. We're looking for someone who's brilliant and ambitious. This Role Is Built for You If You've Worked In… Call centres, telecommunications, banking, insurance, or any high-volume customer service environment. If you've handled 100+ phone calls a day, kept your cool under pressure, and genuinely enjoyed helping people resolve problems; you're exactly who we're after. What You’ll Do: This is a busy, phone-first role. On any given day you'll be: You’re Our Kind of Person If You… - Taking 50–100 inbound and outbound calls, helping clients and care workers get set up, sorted, and confident using our platform - Onboarding new users; walking them through creating profiles, posting jobs, and finding the right match for their needs - Resolving issues quickly and clearly, whether by phone, email, or chat - Following up proactively to make sure nothing falls t...