Guest Services Supervisor

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Washington D.C. office. General Description: We are seeking a Guest Services Supervisor to join our team. The Guest Services Supervisor is responsible for ensuring excellent customer service and satisfaction within H&K. The position is a combination of managerial, administrative, and customer-facing duties. The Guest Services Supervisor oversees the daily operations of the guest services department to ensure exceptional guest experiences. They lead and motivate a team of guest service representatives, handle guest inquiries and complaints, and coordinate with other departments to ensure accuracy and timely fulfillment of requests. Key Responsibilities and Essential Job Functions: - Supervise and mentor guest service representatives. - Provide training and ongoing coaching to ensure high-quality service standards. - Schedule staff and allocate resources effectively to meet guest needs. - Serve as the primary point of contact for guest inquiries, requests, and complaints. - Address guest issues promptly and effectively, ensurin...