Service Advisor - Automotive Dealership

Job description

Service Advisor duties and responsibilities A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include: - Welcoming customers and explaining the services that the car dealership offers them - Listening and documenting customers’ car problems and passing the information to the mechanics - Consulting with mechanics about repairs and possible alternatives to expensive work - Answering questions about service outcomes (after consulting with the mechanic if necessary) - Liaising with customers and mechanics to schedule car check-ups and service appointments - Advising customers about warranty protections and potential cost savings - Estimating car repair costs and the time it will take for repairs to be completed - Helping customers decide between part exchanging a car and fixing it through the workshop - Verifying if the cars brought to the dealership have insurance coverage - Testing drive cars to confirm repairs have been done correctly - Resolv...