Customer Programs Manager - french speaking (m/f/d)

Job description

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! It is an exciting time at SoSafe, we are growing our customer base in beautiful France, and the Customer Programs Team is tasked with overseeing our mid-market customers’ journey from onboarding to renewals through ad-hoc calls, webinars and 1 to Many interactions. In this role, you will be at the forefront in creating different engagement models for our customer base located in France, ensuring onboarding assets localization, product adoption, and successful retention. We are looking for an analytical and customer-oriented team player who can work alongside other team members to manage and renew customers at scale. You'll develop, manage, and execute scalable programs for our customers based on adoption, growth, and retention goals. These programs may include user training, coordinating with product marketing and...