Patient Care Connect Coordinator - BCO Access Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Job description

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned. Essential Duties: - Clerical: • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients. • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience. • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions. • Confers with patients and third-party payers to ensure the eligibility and authorization of services. • Identifies alternative financial sourc...