Dealer Operations Coordinator

Job description

Position Overview: A Tier 2 Dealer Operations coordinator serves as the primary contact for our dealers in support of daily operational functions. This role is accountable for telephone, email and occasionally in-person transactions between ADT and independent Authorized Dealers. As well as interactions with our customers related to the Quality Assurance survey. Provide support and assist the dealers in the day-to-day functions of the funding process via a telephone call queue and email queue along with outbound contacts. As well as working as a liaison for address validation of potential customers. Duties and Responsibilites: - Answer incoming emails/phone calls on all information regarding the Authorized Dealer Program, to include dealers, SSO (Sales & Service Office/Branch), Regional Directors, ADT Corp and internal departments related to address validation. - Accountable for research and resolutions of all contracts that are initially declined for purchase. - Assist with special projects, as necessary. - Maintain current and up to date knowledge of dealer activities and issues. - Monitor activity for fraudulent or deceptive practices, reporting concerns to leadership for risk m...