CRM Administrator

Job description

T he Folger Shakespeare Library knows that an exceptional staff is the backbone of any great organization. We hire exceptionally qualified individuals who are committed to the mission, vision, and values of our organization. Our recruitment process strives to be interactive, accessible, and responsive. Once employed, the Folger provides a generous compensation, leave, and benefits package, as well as many opportunities for personal and professional growth. Job Description: The Folger Shakespeare Library , located on Capitol Hill in Washington, DC, seeks a CRM Administrator to support and advance the organization’s use of the Tessitura CRM as part of our IT team . Th is role focuses on system configuration, data governance, integrations, reporting, testing, and documentation. The CRM Administrator partners with teams across the institution to understand business needs, translate them into clear technical specifications, and implement structured, well-documented changes that improve data reliability and operational consistency. This is a platform-level role that focuses on system logic, configuration standards, and data quality . O perational tasks such as event builds, season setups...