Assistant Manager Hotel

Job description

Reporting to the Manager Hotel, the Assistant Manager Hotel is responsible for the overall daily operations and functions of the Front Desk, in accordance with company policies and procedures. The Assistant Manager Hotel will maximize team member experience through open communication, a positive work environment and strong leadership competencies. The Assistant Manager Hotel is also responsible for financial success by enhancing the guest experience through service opportunities and active management of upsell and ancillary revenues. Core Responsibilities: Responsible for daily operations of Hotel Front Desk, including implementation and execution of check-in and check-out procedures. Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale. Provide superior service to guests and residents. Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services. Participates with hiring, training, coaching, and performance management of team members. Assist with reporting, scheduling, and administrative tasks as assigned by...