Customer Service Representative

Job description

What’s in it for you;: As a Customer Service Representative , you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique situations. - Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters. - Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance. - Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you. - Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals. What You’ll Be Doing;: Please note: Due to the level of security clearance required for this role, you must be an Australian Citizen to be eligible. - Customer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction. - Needs Investigator: Explore and assess each customer’s personal and financial situation to understand their needs. - Solution Seeker: Provide tailored option...